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What type of support is right for me?

Synapse IT have several different ways of providing support to our clients. Each type of engagement is specifically designed to meet the needs of certain businesses. To make it easy to see which engagement you should be considering, please check the table below or alternatively give us a call to discuss your requirements further.

Support Type

Your Size

You need

Description

Essential IT

(Cloud based)

3+Computers Essential services to to keep your systems running smoothly.

Designed specifically for smaller businesses, this package includes all the the essentials your business needs to run efficiently.Security, document storage, hosted email and Microsoft Office Software is all included for a fixed monthly fee, where additional services and support is completed at a fixed hourly rate.

Stream IT

(Cloud based)

5+ Computers Unlimited IT support for your cloud-based system. For a fixed monthly fee we manage your entire environment and provide you with all of your required services straight from our state of the art cloud. Everything from security, backups, and software is all included in our Stream IT package.
Complete IT
5+ Computers Unlimited IT support for your on-premise IT system. With our Complete IT package, we provide everything from hardware, software, internet connections, maintenance and support to directly address your business needs, ensuring your system is always running as it should be.
Support for IT Departments
50+ Computers Additional IT support to supplement your existing IT department. We work with your existing IT team with strategy, projects, help desk support and other areas where you may need that extra help.
Other Services
3+ Computers Other/additional services such as phone systems, Office 365 and project management. If you would like to add any extra services to the above packages, or simply would like to focus on a specific area, we are happy to help. We will be able to talk you through our wide range of services, selecting solutions that suit your business needs. 

 

Synapse QuickSupport

Synapse IT is able to offer QuickSupport to our clients. Our support software enables us to resolve your problems remotely in minutes. For QuickSupport, please call our office and click the help button when advised to do so by one of our consultants.

Synapse IT Consultants

Suite 101
22 St Kilda Rd
St Kilda
Victoria 3182

Call: 1300 903 405

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