Scheduled IT Service Agreements

While utilising an IT company on an as needs basis offers flexibility, there are many advantages to having a more proactive approach to your IT. Synapse IT is able to tailor a Scheduled IT Services agreement to your needs to ensure that your valuable IT infrastructure is always operating as reliably and efficiently as possible.

With a Scheduled IT Services agreement, we proactively and periodically monitor and maintain your servers and other infrastructure.

Benefits of a Scheduled IT Services agreement with Synapse IT include:

• Predictable scheduled visits for more effective time management
• Less interruptions to business activities
• Increased productivity of employees through faster IT systems
• Reduction in significant unexpected costs by identifying and controlling problems before they arise
• Ensuring systems are providing maximum benefit
• Real time monitoring of back ups and system status
• Minimising the risks of data lost in the event of a system break down
• Documentation of system problems and implemented solutions
• Reduction of user downtime due to emergency break-fix support
• Priority status with fixed response times
• Access to out of hours on call support where needed
• Ability to more easily forecast IT costs
• Reallocation of spending from break-fix issues to infrastructure improvement
• Fixed, discount rates for the life of the agreement