Synapse AutoBackup is designed to provide a safe and secure way for users to automatically back up their work offsite. Below are a few common questions:

• How does the backup work?
• Remote access to your files
• How can I access my data remotely?
• How is my data protected?
• How do I recover my files?
• Why should I use AutoBackup?
• What are the costs?

How does the backup work?

AutoBackup has been designed with ease of use in mind. Simply download and follow the installation wizard and AutoBackup will be backing up your important data in no time. The wizard will suggest files that you may wish to backup and allow you to specify additional folders and files to backup. The wizard will suggest a backup schedule.

Following the selected schedule your data is copied to a remote off site secure location. If your computer is not on during the specified backup time AutoBackup will try again automatically the next time your computer starts.

If we notice that your files haven’t been backed up for a while you will be sent an email. You may just be on holidays or your data hasn’t changed but if there is a problem you will be alerted.

Remote access to your files

Once your files have been copied to our server you will be able to access them anywhere you have Internet access via a secure 128 bit encrypted web site. This feature is handy for people who wish to work on or refer to a document stored on their office computer while they are at home or otherwise away from their computer.

What can I protect?

AutoBackup will suggest documents and folders for you to protect but you can also choose to protect any files you wish provided the total backup size does not exceed your backup plan. Depending on how many files you select and your internet speed the initial backup may take a while but once the files have been transferred AutoBackup will monitor them for changes and only upload the files that have changed since your last backup.

How is my data protected?

With our years of experience in managing network security you can be assured that your valuable data is in safe hands. Your data is stored in a secure server in a world class data centre. Remote access to your documents is via a web site which is protected by 128bit SSL encryption. Your data is also stored in an encrypted format on the server meaning that not even our team can view your documents.

How do I recover my files?

If disaster has struck and you need to recover your files simply use the "Restore Files" option in the AutoBackup client program which will copy the missing files from the backup server to your PC.

What type of system do I need to run AutoBackup?

AutoBackup requires Windows 2000 or higher to run. Due to the limited speed of dial up internet access, it can take a long time to transfer your data over this type of connection. For optimum performance it is recommend that AutoBackup is used with a high speed Internet connection such as cable/ADSL.

Why should I use AutoBackup?

Designed to be easy to use, AutoBackup operates silently in the background with no intervention required by you.
This program has been created because it was apparent that many people don’t backup their data properly. Usually it isn’t until disaster strikes that people realise the importance of protecting their often irreplaceable data.

• How many people bother to backup their important work every night?
• How many of those people that actually bother to backup take their important data off site?
• What would happen if your computer is stolen with your backup disk?
• What would happen if there was a fire at your office?
• Can you afford to lose a life times worth of financial data, photos or reports?

What are the costs?

The monthly charges vary depending on the volume of data you wish to backup.

Plans start from $33 per month including GST which is a small price to keep your priceless data secure!