Terms & Conditions

Terms

The terms we, our and us refer to Synapse IT Consultants Pty Ltd.
The terms you or your refers to the customer.
The terms law or laws refers to the laws of and juristiction within the Sate of Victoria and the Commonwealth of Australia.

By using our services you agree to these terms and conditions.
Where our services are billed to you by invoice, you agree to pay our invoices by the due date on the invoice.
You agree not to use our services for any activity deemed illegal by law.
Unless otherwise stated in writing, our services do not include a service level agreement.

Our prices for services are published on our web site or on invoices sent to you.
We reserve the right to change our prices without notice.
Where you have pre-paid for a period of service, any change in price will not affect you until your next period of service.

When a payment is made by direct credit (EFT), please notify us of such a payment by email to accounts@itconsultants.com.au or by fax to 03 9576 9775.
Where payment of an invoice is not received by the due date, we may charge a late fee.
Our current late fee is 5% of the overdue amount.
Where an account continues to be overdue, additional fees will be charged.
If you are having difficulty in paying a bill, please contact us and we may be able to provide an alternative payment arrangement.

You must notify us of a reduction in or cancellation of services at least seven (7) days before the end of your current billing period.
When you cancel a service, we will continue to provide the service until the end of the current billing period unless you request the early termination of the service.
Website hosting is recurrent in nature. We will continue to charge you for these services until you cancel the service.
We may charge excess usage fees for some services. We will calculate and charge such fees after the end of the billing period to which they apply.
For some services, such as domain name renewals, we will not provide the service until payment has been received.
Failure to pay an invoice by the due date may result in the suspension or closure of your account.
Hosted software such as our CMS system are supplied on a subscription basis and therefore cannot be transferred to other providers.
While we endeavour to provide uninterrupted service, it is impossible to guarantee 100% uptime of our services. Our hosting services are not covered by Service Level Agreements unless otherwise specified in writing to you. If you require an SLA, please contact us for options.