2024 & 2025 at Synapse IT

Support Over the Christmas Break

Now that 2024 is winding down, our team is taking a short break. The Synapse IT office will be closed from 12:30pm on 20th of December 2024 until 6th of January 2025.

On-call IT support will still be available throughout the two weeks for emergencies. Should you need emergency support, please call 1300 903 405 to speak to our on-duty technical consultant.

Reflecting on 2024

2024, what a year! Synapse IT had one of our best years yet, and things are only getting better. Looking back over the year, some notable events included:

• The Synapse IT team maintained consistently high client satisfaction rates, with a satisfaction rate of over 97% across the year. Positive feedback from clients highlighted the team’s helpfulness, efficiency, and professionalism.
• We welcomed two valuable new team members: Cameron, our expert Technical Consultant and Lily, our creative Marketing Assistant!
• Synapse helped several businesses respond to and recover from significant cybersecurity incidents throughout 2024. Our team promptly isolated affected servers, executed disaster response plans, and restored services to minimise the impact to the affected businesses.
• We expanded our cybersecurity solutions to include deeper integration with Microsoft Defender and enhanced policy enforcement. We also provided more robust governance, 24×7 security detection and response, and cyber awareness training. This allowed us to help defend businesses in our community more effectively.
• We welcomed several new clients, whom we are excited to continue working with in the future.
• Synapse IT expanded its network by working with organizations such as Fresh Networking and Victorian Leaders. These partnerships have provided valuable opportunities for collaboration and growth.
• Excitingly, we have just finished moving into a brand new office! More information about our fantastic space will follow. We look forward to welcoming clients to our new office next year.

What’s in store for 2025?

Let’s turn our focus to 2025.

Technology is an industry that is constantly evolving, and we know next year will be no different. In 2025 we expect AI to be a major topic as the technology matures and becomes more relevant to everyday business.

With this in mind, we are planning on hosting an exciting AI Executive Briefing session at our new office in the New Year! We will discuss the changing AI landscape, how the technology will affect your business, and how you can use it to your advantage! Spaces are limited so if you believe you would benefit, please register your interest in the event via the link below. We look forward to seeing you there!

https://keap.app/contact-us/8617192116500079

See you next year!

From all of us at Synapse IT, have a wonderful holiday period! We are still happy to help during the break, so don’t hesitate to contact us!