Microsoft’s Lync with comes with a variety of benefits that businesses can take advantage of such as Full Enterprise Voice Functionality. This could make internal and external communications more efficient and more effective. This is now Microsoft’s server platform for unified communications. Lync ties instant messaging with real-time presence, information, voice communication, video conferencing and it seamlessly integrates with Exchange email and other Microsoft Office applications.
How can businesses benefit from adopting Lync with full voice functionality?
Here are 4 simple reasons:
Users have a flexibility that is not found in most traditional PBX systems. This is simply because the user has all the control over the many functions that usually require a PBX administrator to set up. These are functions such as forwarding and simultaneous ringing. Another benefit to Enterprise Voice users is that they have visual call controls. This means that when in a call they can transfer, mute or end calls all with the click of one button. This is certainly an improvement over the traditional method of many key sequences on a typical phone to perform the same operation.
Enterprise Voice users also have a large selection of choices from vendors that Microsoft has certified, to use with Lync. These include USB and Bluetooth headsets or handsets. These are designed to be simple plug-and-play devices and they require no drivers.
This feature allows a Lync Server Enterprise Voice user to answer a call at one endpoint. The user can then can put the call on hold, or “park” temporarily. The user is then able to pick up that same call at another location or “endpoint”.
With Enterprise Voice, a user can define delegates to answer calls on their behalf. However, the delegate functionality is slightly different from team-call. Team call is where a group of people are rung on behalf of a user. In the situation where there is a delegate and a boss, the boss might want calls to ring only the delegate first. This would allow delegates to screen calls on the boss’s behalf and then transfer users if it’s necessary.
Users can also perform safe transfers. This means that they stay on the line with the caller and principal to make sure that the two parties are connected before removing themselves from the call. One key advantage of Enterprise Voice delegation is that to perform these options, a graphical interface is used so this means that users do not have to memorize codes or phone keys to perform these types of call transfers.
An Enterprise Voice user can opt to have a private telephone number. This number can be hidden from address lists and contacts. This number is in addition to the primary telephone number, which is published to all users. Unlike most other systems, this additional line can be configured to ring with a different sound just like on most smart phones. This function is useful to differentiate calls to the private line from the regular number for that user.
BecauseMicrosoft has made some substantial improvements in the look and feel of Lync, this makes it easier to host Lync Meetings. It also presents a cleaner, more intuitive interface for its users. Skype alone may be enough for some businesses, but the ones that want more of a robust, comprehensive communication tool; they should take a look at what Lync with Full Enterprise Voice Functionality now has to offer its customers.