Voice over internet protocol (VoIP) is a type of technology that allows users to make calls using the internet rather than a conventional or analogue phone system.

There are numerous advantages of VoIP systems, and as a result many small and medium-sized businesses are making the switch from traditional systems over to VoIP business phone systems.

Some of the benefits of VoIP include:

Lower Costs

One of the most attractive features of VoIP is its cost saving potential. Unlike public telephone networks, VoIP voice traffic travels over the internet and other private data network lines.

For businesses, VoIP reduces the cost for equipment, lines, staff and maintenance as all of the organization’s voice and data traffic is integrated into one physical network.  Calls themselves are also considerably cheaper, especially if your business makes a lot of international calls.

Increased Flexibility and Mobility

Internet telephony does more than just lower costs, it also enables the user to integrate software programs such as e-mail, e-fax, and remote conferencing over the internet via telephone. With VoIP, you can also do things like place outbound calls through Outlook or other email clients, or bring up a customer record with that customer’s inbound calls. Voice mail accounts are accessible through email for workers who travel, and you can even get voice mail transcription with some hosted VoIP phone systems. This feature transcribes voicemail messages into text and sends them to your email account, so you don’t have to worry about taking notes while you’re speaking on the phone.

Businesses can also invest in wireless VoIP technology too so that users can make low cost calls from anywhere with an internet connection. This feature is extremely useful for employees who are always on the move and need to access the business phone system from wherever they are.

Greater Productivity

VoIP technology can increase the overall productivity of an organisation enormously. The ability for employees to multitask without interruption can not only save time, but the funds usually spent on traditional phone bills can be allocated to other aspects of the business.


The scalability of VoIP infrastructure makes it easy to add new components with minimal hassle. Since the transfer of voice to digital signals occurs using software instead of hardware, it makes it easier to alter and maintain the entire system to suit your business’ changing needs.

If you have a traditional telephone system, estimating how many lines you will need can be quite a costly prediction, as you could be paying for phone lines you don’t use.

With VoIP for your business, you can add a line as soon as you add a new employee, and when an employee leaves, you can easily reassign or remove the line.  VoIP is completely scalable, meaning you’ll always have the right number of phone lines for your specific business needs.

Call Features are supported

As VoIP phone systems are internet based, you may be wondering whether all of the traditional call system features are included. VoIP systems do in fact include all of the features you would expect from your traditional phone system; call hold, call transfer, conference calling, find me/ follow me and auto attended phone menus.

Here at Synapse IT we are proud partners of 3CX, the winner of the best SME on premise system award.

If you would like to hear more about VoIP please contact us now, or read our latest article about the new features of 3CX’s latest package.

Hayden McMaster