Answer
As technology changes there are often new products that emerge, new methods of doing things, faster equipment, software that can assist with more of your work, and other things that can help business efficiency.
It is therefore important not only to keep maintaining your current environment but to be constantly looking at better ways to do things to save you time and money. A support agreement can help facilitate this through a quarterly review process to communicate any developments that might be of interest to you.
In addition to this, a support agreement helps prevent problems that impact on staff effectiveness and provide mechanisms to quickly resolve any problems that do occur. This keeps your business processes flowing as smoothly as possible.
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