Your office is in Melbourne, how do you handle interstate problems?

Answer

Many of our larger clients have branches interstate or even internationally. Our team in Melbourne is the first point of contact for all jobs, irrespective of location. Utilising our toolset, we have scripting, management and remote desktop support access to all of our client equipment (providing there is network access available) and we are able to resolve most problems remotely without an onsite visit.

For general support that does require an onsite visit, we have agreements in place with local consultants around the country. This enables our team here to manage people ‘on the ground’ if and when this is required.

For larger projects, we can send senior engineers interstate to personally oversee these jobs onsite.