Weatherbeeta Pty Ltd
“All the way through the process SYNAPSE had the skills with hardware and systems which our people didn’t have. SYNAPSE provided skills like any other critical technical supplier input and they did the role well. We are satisfied that SYNAPSE have done their job well to assist us to meet our objectives and needs. Our overall rating of SYNAPSE – good supplier with value for money. Hayden has a good vision and can take his focus through to execution”
National Equine and Stud Supplier
Australia Aesthetic Devices Pty Ltd
“My businesses have been using Synapse IT Consultants for many years. When we made a major move a few years ago they were very helpful with our technology move and we had no disruptions from day one. I am an electronics engineer so moving is something I can do myself. However, I need to focus on my customers so it was better to have Synapse assist us with this important move.”
National Medical Technology Supplier
Australasian Leukaemia and Lymphoma Group
“We moved offices last September and hired Synapse IT to assist us in establishing a new IT system as part of our move. Our move went very smoothly and Synapse also helped us establish a (Microsoft VOIP) telephone system which has saved us a lot of money. We are pretty happy with Synapse IT and its staff are very knowledgeable.”
Leading not-for-profit national research group
Synapse IT are professional, knowledgeable and very prompt in addressing our business needs and therefore we have no reason to look elsewhere for our IT support. All Synapse support staff fully understand our systems and are able to rectify any issues in a timely manner ensuring our business is able to continue smoothly with little interruption. If you value your business and don’t have the time to manage your IT solutions then I strongly recommend using Synapse as they are able to provide you with the most up to date IT solutions allowing you to focus on your core business.
Integra Life Services
Synapse IT has been our IT provider since our inception in 2010, and has consistently met our needs as a rapidly developing business. From assisting with developing and hosting our website to managing our email accounts, Synapse are always available to recommend best products, answer any queries and trouble shoot promptly and efficiently. Our recent migration to their cloud server has vastly improved our capabilities as a company, and united all staff and devices, while removing a bulky, on-site server. As a busy medical business, we need to have the best in IT products and support to meet our diverse customer requirements, and Synapse is always accessible, reliable and friendly.
“We are very happy with SYNAPSE IT and find their system maintenance and support to be at a high level. Their maintenance levels and support are very good and their people are very responsive to our needs….”
Bayswater building products distributor
Synapse IT provided us with a solution for our IT needs that exceeded our expectations, and their delivery of this solution was professional and courteous. We have been able by result to utilise our infrastructure much more productively, and resolve some outstanding difficulties with ease.
National Service Manager
When Synapse were initially recommended to us in early 2011 we had been using a range of IT companies who looked after different aspects of our business. None of the other IT solutions companies offered a complete service in terms of on-going system support. We got Synapse in and found their approach to our IT issues responsive and professional. In the end Synapse provided us with a system tailored to our specific needs that actually works. Synapse understand the importance of Coinworks having a system built on stability and our reliance on Synapse to monitor and respond to any changes in that stability. Synapse are not the cheapest but they are reliable, responsive and professional. Any issues that have come up have been taken care of quickly and efficiently with little or no disruption to our business.
Rare coin and banknote specialist
“SYNAPSE IT and their skilled people have turned our IT problems and issues into a highly reliable system. We have trusted them and the end result for Bowls Australia has been very satisfactory and solid….”
National Bowls Organisation
“We identified the problem and Synapse IT came up with a solution that worked. Previously we had several servers operating in one room and it was crowded and system maintenance was difficult. Synapse IT got our new system operating with data transferred and then we shifted it to our new premises without dramas.”
National upmarket fashion retail chain
The service provided by Synapse IT is extremely efficient and reliable. Our issues are always responded to and actioned in a timely manner, which is imperative to our daily operations. As an organisation, we have used a number of different IT providers over the years, however Synapse would have to be the most professional and reliable IT provider we have dealt with. It is because of this, that we will continue using their services moving forward.
Melbourne Property Rejuvenation
Synapse IT were recommended to us in 2012 by one of our existing suppliers after we realised we needed some help with our IT setup. During our first meeting we saw that Synapse had a practical approach to our requirements and we had confidence in their solution. Their approach is professional but down to Earth. Synapse helped us move our office to a larger premises, implemented new infrastructure for us and provide support to our Windows, Apple Mac and mobile device users. We would happily recommend the Synapse to someone we know.
Being in the web design industry for over 10 years now we understand the importance of aligning your business with an experienced and trusted IT company. We recommend our own clients use Synapse IT because we know that the service they give is of the highest level without complicated industry jargon, YES! they speak you’re language – how refreshing.
JC Smale Servers – September 2015
Arrived at work, logged on as normal to be greeted by no access to server. Remote dial in direct to each server but unable to log in. Walk across the road to where servers are housed to find they are both off, try to switch on but no go.
It’s finally happened, everyone’s nightmare- our servers have crashed and its 5 o’clock in the morning on a Monday, so I can’t contact Synapse until a reasonable hour, so start to panic.
There is an Angel
About half an hour later I get a call from Steve our Synapse tech saying he got a message on his phone telling him our servers were down. He asks me to check various things then declares its bad, so he will attend ASAP.
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