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- Are other clients happy with your work?
- But isn’t a casual arrangement much cheaper than a fully managed agreement?
- Can you tell me how a support agreement can address business efficiency?
- Can you tell me how a support agreement can assist with my planning?
- Can you tell me how a support agreement relates to business risk?
- Do you sell equipment and software?
- How do I know you have the skills and capabilities required to look after me?
- How do I make a service request?
- How long will it take you to actually fix our issue?
- How long will it take you to respond to my issue?
- I have existing equipment and software, can I keep using these and have them covered by an agreement?
- I have to deal with a range of different technology suppliers and it is so confusing! Can you manage this for me?
- I still think my IT costs would be lower without an agreement. Can you clarify?
- I understand that you do maintenance but how do I know what work you are doing in the background?
- What do you do for these clients?
- What is a support agreement?
- What outcomes can I expect from an agreement?
- What software and equipment do you sell?
- What types of IT support agreements to Synapse offer?
- Who are your clients?
- Why should I have a support agreement?
- Your office is in Melbourne, how do you handle interstate problems?
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