What types of support agreements to Synapse offer?

Answer

When providing services to our clients, Synapse have 3 main types of support agreements:

  • Flexibility agreement: This is a very basic agreement for small businesses. It includes basic environment monitoring. It allows the business to selectively use our other services on a time and materials basis as required.
  • Proactive agreement: This type of agreement is suitable for most businesses. It includes advanced environmental monitoring and many proactive features to keep your network running smoothly, with options for additional services as needed.
  • Managed service agreement: This type of agreement is a fixed fee agreement whereby we manage your entire infrastructure for you. This agreement is for businesses who need to have fixed, budgetable costs and for fixed outcomes from their IT infrastructure.

For more information about the features of each agreement please see our agreement comparison document.

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